Frequently Asked Questions ( FAQ)

FAQ – General Overview
Fantasy Gems is a dynamic online platform where you enjoy exciting games and win real money. With options like color-based challenges, number trading, and Big/Small choices, the platform is designed for everyone—from newcomers to seasoned players. It operates under a secure license, ensuring a safe and fair experience for both players and agents.
New players enjoy a generous welcome bonus. For full details, please visit our website.
Depositing is easy. Go to the deposit section, choose your preferred payment method, enter the amount, and complete the process.
FAQ – Registration Guide
Registering is simple. Visit our official website, fill out the form, accept the terms, and then log in to your new account.
FAQ – Bonuses & Offers
Your first deposit earns you a bonus based on the deposit amount, with rewards ranging from 100 to 100,000 INR.
FAQ – Legal & Account Information
No, you may only have one personal account. Creating more than one may result in the deletion of your profile.
Registration problems might be due to regional restrictions. If you face issues, please contact our support team, available 24/7.
FAQ – Technical Support & Troubleshooting
Log into your account and contact our customer support via live chat for help with resetting your password.
If you experience crashes, slow page loads, or transaction errors, check our help section, visit community forums, or contact our support team.
Ensure your account details are current, use a reliable password manager, and reach out to our support team if problems persist.
FAQ – Customer Service
We aim to respond to all emails within 24 hours—often even faster based on inquiry volume.
You can reach us via email or live chat. Our live chat is available 24/7, and email responses typically come within 24 hours.
Yes, our live chat service is accessible 24/7.
Yes, simply visit our “Contact Us” section on the website. There you will find a form, FAQs, tutorials, and live chat options.
Absolutely! We are happy to help answer any questions about game rules, technical issues, or betting terms.
FAQ – Recharge Issues
If you experience trouble recharging, try another payment method or bank, and ensure your account has sufficient funds.
If the funds do not appear within 5 minutes, please contact our live chat support with your payment receipt.
FAQ – Withdrawal Issues
If you receive an error due to incorrect bank details, contact our live chat support with the correct information so you can retry the withdrawal.
If you do not receive your funds within 3 days, contact live chat support with a PDF of your bank statement and a video showing it. Our team will investigate to prevent fraud.
If your withdrawal fails, provide your game ID and phone number to our live chat support so they can investigate the issue.
Conclusion
At Fantasy Gems, we strive to offer a transparent and enjoyable gaming experience. Our easy registration, attractive bonuses, and dedicated support ensure you have a smooth and exciting journey. If you ever have any questions or issues, our 24/7 support team is here to help. Join us and experience gaming at its best!
Also, check out our “Privacy Policy” page for more details.